Hisa 9-Piece Knife Block

We accept returns within 30 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase.Please note that personalized or clearance items cannot be returned.For return requests, simply email our Customer Service Team at info@thecustomchef.com to obtain a Return Authorization Number (RA).

If your order arrives incomplete, damaged, or defective, please contact info@thecustomchef.com with your order number and a brief description (photos help, too).  If the product is confirmed faulty, we’ll cover the return shipping and send you a replacement or refund.

Orders are usually dispatched within 1–3 business days, and delivered in approximately 5–7 business days via USPS. You will receive a confirmation email once your order has shipped. Please note that delivery times may vary depending on your location and stock availability.

Currently, we only ship within the United States, including P.O. boxes.

All products from THE CUSTOM CHEF are backed by the Cuisine::pro® LIFETIME GUARANTEE, provided by Global Retail Brands USA, Limited. This warranty covers defects in materials and workmanship for 25 years under normal domestic use and proper care. It does not cover normal wear and tear, misuse, or improper cleaning. Once reviewed, if your claim is approved, we will either repair or replace your product. To make a claim, please contact info@thecustomchef.com, and our Customer Service Team will guide you through the process.

We recommend handwashing your knives with mild soap and warm water, then drying  immediately. Avoid dishwashers as the high heat and abrasive detergents may dull your blades and handle and increase risk of rust and corrosion.  Regular honing keeps your blade sharp—professional sharpening may be needed only once a year with proper care.