Warranty Information
Last updated: 9 January 2024
The Custom Chef products are covered by a ‘’Lifetime Guarantee’’ which is provided by Global Retail Brands USA LLC. The terms and conditions of the Lifetime Guarantee are further outlined below.
What it covers:
The Lifetime Guarantee Constitutes a warranty that the product is free from defects in workmanship or materials or abnormal deterioration when used in accordance with our ‘’Care and Use Instructions’’ and normal domestic use during the Warranty Period.
What it does not cover:
The Lifetime Guarantee does not cover defects or faults caused to the product by:
- Misuse or a failure to use in accordance with our ‘’care and Use Instruction’’, such as improper use and cleaning, neglect, modification, fire, theft or commercial use; or normal wear and tear.
- Minor imperfections such as surface markings as a result of shipping and slight color variations.
Warranty Period
The ‘’Lifetime Guarantee’’ starts from the date of purchase and continues for 25 years from this date. Replacement of the product or a part of the product does not extend or restart the Warranty Period.
How to claim:
- If you would like to make a warranty claim. Please contact us by visiting our support center and our customer service team will advise on how to proceed.
Repair or replacement
If your claim is assessed to be valid, any decision to replace or repair a product is to be made by Global Retail Brands USA LLC in its absolute discretion. If an identical replacement product is not available, the retailer or Global Retail Brands USA LLC may replace your product with a new product with equivalent features and specification as determined by the retailer or Global Retail Brands USA LLC and the retail price of the replacement shall not exceed the original purchase price paid for the product.
The costs of claiming:
There is no cost to you for making a claim for a defective product. We will be responsible for all shipping costs for valid claims.
The product will be at your risk whilst in transit between you and the relevant retailer or Global Retail Brands USA LLC.
Further contact details:
To receive and further information about a claim within the Warranty Period, simply contact our Customer Service Team at info@thecustomchef.com